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COAST 2 COAST TRAINING...DON'T TAKE TRAINING PLEASE...

 
 
Here's a perfect example of why SS, specifically C2C should not put out training videos (and they have a book coming out, very fkn scary) but they have...shame...shame...shame!
 
Below in quotes is my comment/reply I left on their first C2C training video on the old YouTube...its long but makes a great point, I think. I couldn't even make it past the first video...as one piece of training is totally incorrect.
 
So my response to the C2C trainer as far as it being "okay" for the NSA accepting nick names on documents as long as the common name on their id's is correct...***example: becky on docs but on id its rebecca...***
 
C2C trainer says that Becky is the common nickname of Rebecca, so the NSA should accept the id. More is good on id, not less...
 
wtf, really...well I said nope, and used my name as the perfect example of why the notary shouldn't accept/do this, even if they have this specific discretion from their state's notary laws. Its long and I hope this makes sense...so here it is...
 
"The NSAs refusal to conduct that closing you mentioned because the name on the docs was actually the nickname of signer, and a different name on signers identification is justified. NSAs should never ever assume, even at their own discretion, the name on the docs is the nickname to the signers common name?!
 
You are also indicating that the NSA has that discretion if they choose, in accordance to notary law, well, which state are you referring again, that this practice is acceptable, because its not in mine.
 
The loan documents should have the signers legal name, (in this case) and not a nickname. The error is on the lender or title company for not catching this blatant error.
 
I'll give you an example of why that advice/training you gave is wrong. My nickname is Cari but I spell it as Carrie. On my id, its Caridad. So what you're saying is that the NSA who see's this, can at their discretion, assume that Carrie is the nickname of Caridad (say I tell them that.) and that they should just go ahead and accept this as proper identification? Are you nuts? Unless the NSA is Spanish speaking, they will never, ever guess that Carrie is the nickname of Caridad.
 
So I'd rethink this piece of advise you're giving to newbies as it is clearly wrong advice/training."

How to make that first call to get direct work...

Before utilizing the Reviews & Ratings Directory (RDD), its best to first make a list of the companies you're going to contact. This will help you keep track of the companies you’ve contacted and keep notes as to your next plan of action, i.e., follow up with another phone call, email, etc.

Next, check the RDD, as we may have the Closing Coordinator/Manager's name listed in the NOTES section of the company’s profile, which is listed at the end of their profile. 

We will also have, if the company has one, a SIGN-UP or VENDOR LINK for you to click on and sign up on their website or the platform they use. However, in case there is no link or Closing Coordinator/Manager listed, this means you'll have to do a bit of investigative work to find this information out yourself.

To obtain this information, start by checking out the company’s website and what you’re looking for are any links to sign up as a vendor. If none, look for an "OUR TEAM" tab/page, which is a list of individuals in charge of that company such as their CEO, VP, etc. Sometimes they'll have a CLOSING or OPERATIONS MANAGER listed, and if so, BINGO, as that's the person you want to get ahold of.

Now after obtaining this information, you will have to contact this person directly, and yes, this means, to actually pick up phone and make that first call. I know it’s an old fashion concept, but it STILL WORKS!

A couple of issues you may run into when calling.

The first is, if you don’t have a direct number for the closing coordinator or manager, you will have to call the company’s main number. And they may have one of those automated company voicemail boxes, where it directs you to put in the last name of the person you want to speak with. Since you have no clue as to who you want to speak with, try pressing "0", which hopefully sends you to an automated general voicemail box for the company. When connected to the voicemail, utilize the KISS theory. Keep IShort & Simple as far as leaving your message: Example:

  • "Hello, my name is Carrie Rivera, and I need to contact Mr. / Mrs. John or Jane Doe, (or if you don’t have a name…I need to get in contact with your Closing Coordinator/Manager. I can be reached at (773) 255-5766 Monday to Saturday, from 9am to 7pm. Once again, my name is Carrie Rivera, an NSA from (name of your company if you have one) from Chicago, and I need to speak with your Closing Manager, as soon as possible. Thanking you in advance for your time, and may you have a great day!"​​

If you're contacted by the actual person in charge of scheduling their companies closing, BE PREPARED to introduce yourself, and let them know what you have to offer their company if they hire you as a direct NSA Vendor. If they ask questions about your background, let them know first of any reviews on any sites (123Notary or SnapDocs) you've received, and then give them a short list, like one or two title or signing service companies you already work with.  You want to "reel in" your potential client, slowly but memorably.  Remember to have an actual conversation versus spewing out a "this is a robot me script".

After you've had your brief conversation, you really want to make sure to follow up with this person, so ask for their direct email address so you can follow up with them in a few weeks. They may be hesitant at first, but I've not had anyone refuse to give me their email address when asked. I think it’s because of their work ethic as most feel almost obligated to give this information out. I do hope this works for you.

The second issue you may have when calling, is that your connected to a LIVE RECEPTIONIST. The receptionist is the first line of defense and the person you need to get passed to get to the closing manager/coordinator, and don’t worry if you are connected, as this is a good thing. 

Kindly ask to speak with the Closing Coordinator/Manager and ask who that person is. The receptionist may be bullish and not give you this information as it is their job to weed out telemarketers, etc. What ever you do DO NOT LIE and say you want to speak with the closing coordinator/manager about a closing, because the receptionist will ask you for the loan/closing number...so yeah, do not say this!

Instead try to keep the conversation with the receptionist friendly and light, you want to spark up an actual conversation by being honest and letting them know who you are, where you’re from, and that you're trying to get more direct work from their title company (or signing service, lender, etc). Ask if they use a signing service or search using a platform and which one. With any luck, they may be overwhelmed with phone calls, and just transfer you to the person or that person's voicemail box. 

Oh, and more importantly, do not call during EOM, you’ll get nowhere, as everyone in the closing department is running around trying to close loans and not wanting to speak to you about potential work. The best time to call these folks, is during the first two weeks of each month. 

Once you get over the FIRST DIRECT PHONE CALL, you'll figure out what makes you comfortable when speaking with these very important folks and soon you will become an expert at direct marketing calls in no time!

 

DON'T TAKE ADVICE FROM NSA FACEBOOK GROUPS!!!!

EDITED...9/23/2021...

For starters, there are over 15+ at last count, which is just amazing. It seems like NSAs with less than a year of experience are creating NSA Groups, and some even calling themselves, "Coaches"....this is just shocking and ridiculous!

As a side note, we've listed a the BEST Facebook NSA Groups in our RESOURCES page, where we feel if you're working in this vocation, you should join, including ours. 

I recently deleted my membership from at least 10 NSA FB groups that had no current posts and didn't offer any real value. I think we should all do this every now and then, to clean up which FB groups we're apart of, and lesson the burden of getting spammed emails or calls.

Not only did I delete myself from these non-value FB groups, but I deleted myself because I was sick and tired of reading the same posts over and over and over again!  The same basic Notary 101 questions being asked over and over! Didn't they take a class? How are they even a notary? 

Also, why aren't the Admins of these groups reminding their members about the SEARCH function located in each group?  If members utilized this wonderful feature more often, they would get their answers quicker, and not aggravate veteran members. But I suspect that some of those folks in these groups either don't know about the search button is/does or are just too damn LAZY (asses) to take a few minutes and do some of their own research. 

Anyway, the reason for this blog...Don't take advice from Facebook Groups...should've read from WATCH OUT ON WHICH ADVICE YOU TAKE FROM NSA FACEBOOK GROUPS...

And the main reason is that there is not a one size fit all answer. We are all regulated by different states, and most have Notary Guidebooks to use as a reference. I would first suggest if you're an NSA and want to join an NSA FB group, look for one that is specific for your state. If there isn't one, look for NSA groups ran by actual Notary Coaches that have years of experience, and not 6 months. 

IF you are a brand new notary public, and want to learn about Notary 101, visit nationalnotary.org and take their class. Then if you're interested in conducting loan closings, take their CNSA course. You won't regret it. Most of us have take extra courses early on like from Notary Coach Bill Soroka's Sign & Thrive or Carol Ray's Notary2Pro. These will also help fill in the blanks that the NNA courses do not.

Good luck to you all!

 

 

Notary Signing Agents Don't Be Fooled!

Back on April 28th, I received a text from a "Kyli" from SnapDocs who was seeking a Spanish speaking NSA for a closing in my area.
 
I replied, "I didn't know that Snapdocs was also a signing service?"
 
She replied, "SnapDocs main business is a signing service. We find notaries for First American and Old Republic Title."
 
SNAPDOCS IS NOT NSA FRIENDLY AND ITS VERY CREATION, OWNED BY ARRON KING A SIGNING SERVICE OWNER, WAS ALWAYS TO OUR DISADVANTAGE...AND STILL IS!!!
 
  • ►SNAPDOCS ALLOWS NSA's TO KEEP TRACK OF OUR CLIENTS ON THEIR PLATFORM VIA OUR PROFILE ONLY TO DIRECTLY MARKET TO THEM LATER ON AND STEAL THEM FROM OFFERING DIRECT WORK TO THE NSA!
  • ►NSA'S CAN NOT SEE NOR REPLY TO NEGATIVE REVIEWS (THUMBS DOWN)!
  • ►NSA'S CAN NOT VIEW THEIR "SECRET % RATING" ONLY THEIR CLIENTS CAN SEE!
  • ►NSA'S WILL ALWAYS BE OFFERED THE LOWEST POSSIBLE FEE BASED ON SD PROGRAMMING ALGORITHMS CREATED TO SHOW THEIR CLIENTS, THE LOWEST FEE AN NSA WILL WORK FOR PER AREA. SHOULD THEIR CLIENT WANT TO OFFER MORE MONEY, SD SENDS A "POP UP MESSAGE" STRONGLY DISCOURAGING THIS, AND WILL SHOW A LIST OF NSA's WHO WILL WORK FOR LESS THAN THE OFFER!!
 
SnapDocs has been the PRIMARY SOURCE as to why NSA fees are continuously being offered way below standard NSA industry norm fees.
 
Kyli's statement also answered the mystery as to why we've been seeing orders on SD from these two huge title companies, whereas normally we would receive direct calls or emails from their respective closing coordinators.
 
Please spread the word to your fellow peers to join Notary Reviews for DIRECT WORK!
 
 
#snapdocs #notarysigningagent #loansigningagent #notaryloancloser #notary #notariespublic #titlecompanies #lenders #mobileclosers #nsa

Eternally Grateful....

I am so very proud of Notary Reviews© and I have to say we have come a long long way from back in the day when we were just a small time website originally created to stop a group of horrible and bad signing service owners from defaming certain NSAs by posting false and fake online reviews on their website...some of you may remember this...I was a victim then, and NOT anymore!

 

Notary Reviews© was created by an NSA for ALL WORKING NSAs, and you know what.... its working!!!

 

Some of our members are NOT just NSAs either. Some folks have chosen to work in this profession either as a side gig to supplement income or who just want to do something totally different career wise. Some of our members are current Physicians, Presidents, VP's & Directors of major corporations, Managers of retail stores, Social Workers and Teachers!

 

I never ever imagined after relaunching the website in 2018, that it would have quickly gained such popularity in the few years we've been back up and running. I couldn't have achieved this though, without the help of these great folks: #BillSoroka #LauraBiewer #BrendaStone #JenniferNeitzel

 

I'm truly happy, proud and grateful to ALL of our members, some of whom have been supporting us since the very beginning and for new members who are joining everyday!

 

Thank you for wanting to join a place where you CAN better your NSA careers by putting in the hard work, positive forward thinking, (thinking outside the box) and only working for well paying clients.

 

Our members know they can market themselves to a verity and only the very best and recognize when to stay away from the very ugly of signing companies..all based from our database of over 650+ companies, most of whom have been Reviewed & Rated on an ongoing basis.

 

Keep up the great job Notary Reviewers, YOU GUYS #ROCK!!!

 

notaryreviews.org

#notaryreviews #notarysigningagents #certifiedsigningspecialists #loansigningagents #mobilenotaryclosers #mobileclosers #loanclosers #nsa #realestate #fowardthinking #careers #thinkoutsidethebox


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